Principal Engineer – Customer Engagement Platform

Principal Engineer – Dynamics, Power Platform, Workflow & Colleague Experience Engineering at Scale

Hours: 35 hour per week. Closing Date: Fri, 24 Apr 2026.

Job Summary

The Customer Engagement Platform (CEP) powers how Skipton understands, supports and communicates with members and colleagues. As a Principal Engineer at CEP, you will define and embed technical direction, standards and enable fast, reliable, secure delivery across Dynamics 365, Power Platform, CRM, workflow automation and low‑code applications.

Responsibilities

• Define and embed cross‑cutting standards such as API/event contracts, workflow architecture, observability, resilience patterns and dependency baselines.
• Drive adoption of the Golden Path: policy‑as‑code CI/CD, progressive delivery, automated rollback/forward‑fix, data‑ready environments, secure‑by‑design guardrails.
• Lead and manage engineers across CEP squads, developing people and ensuring teams thrive.
• Architect reliability, observability and flow: codify contracts, automate test and monitoring, embed SLOs.
• Lead on‑demand environments and data: champion production‑like environments, enforce parity, enable data‑on‑demand.
• Embed shift‑left quality and security: contract, performance, resilience and security tests in CI, enforce push‑protection, SAST/SCA/DAST, SBOM/provenance.
• Lead the CEP modernization roadmap: decoupling, core refactoring, resilience uplift and technical debt retirement.
• Operate incident and recovery: run failure‑mode testing, tighten MTTR, generate audit‑ready evidence.
• Coach and raise the bar: mentor, lead communities of practice, publish reusable templates, shape hiring bar.

Qualifications

1. Lead high‑performance delivery (VFQ) across CRM & automation, with a track record of reducing lead time, increasing deployment frequency and keeping change‑failure rate low.
2. Build the right things and work backwards from colleagues & members, using journey data, case telemetry and feedback.
3. Deep craft in CEP engineering & ALM at scale: Hands‑on mastery of Dynamics 365 and Power Platform, solution packaging, environments, branching and deployments, and defining API/event contracts, workflow patterns, dependency baselines and guardrails.
4. Proven ability to define and scale CEP Golden Path assets (pipelines, ALM patterns, connectors, event schemas, IaC modules and service blueprints) and deliver a 1–3 year modernization roadmap.
5. Organisation‑wide influence, clarity & values: mentor, manage, lead, raise the hiring bar, improve decision quality, and partner across Platform Ownership, Architecture, Security, QE, Environments, Release, Risk and Audit.

Benefits

• Annual discretionary bonus scheme
• 25 days annual leave + bank holidays, rising to 30 with service
• Holiday trading scheme
• Up to 10% employer pension contribution
• Colleague mortgage (conditions apply)
• Hybrid & electric car salary sacrifice scheme
• Private medical insurance
• 3 paid volunteering days per year
• Inclusive colleague networks (Carers, Pride Alliance, and more)
• Wellbeing benefits including cycle to work and discounted gym membership
• Strong commitment to training and development

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