Receptionist – Maternity Cover – Birchwood Heights-Reception/Admin

Do you have a friendly manner, a calm approach, and a passion for helping people? We’re looking for a dedicated Receptionist to join our caring and supportive team covering a period of maternity leave. As the first person visitors meet, you’ll play a vital role in creating a warm, welcoming experience for residents, families, and professionals.

• Welcome residents, families, visitors, and health professionals with kindness and professionalism.
• Manage incoming calls, emails, and general enquiries.
• Support residents and families with information and assistance.
• Maintain a tidy and welcoming reception and bistro area.
• Handle administrative duties such as filing, updating records, and booking appointments.
• Assist the administration and management team with day‑to‑day admin tasks.
• Follow confidentiality and safeguarding procedures at all times.
• Excellent communication and people skills.
• Compassion and a genuine interest in supporting older adults.
• Good organisational skills and attention to detail.
• Confident using telephones, computers, and basic admin systems.
• Ability to stay calm, patient, and professional.
• Previous admin or reception experience is helpful, but not essential.
• We offer all team members 1 free meal per shift.
• Uniform provided.
• Enhanced Bank Holiday pay.
• Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays – get EXTRA time off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals – for all permanent roles within Oakland Care (T&C’s apply).
• Recognition and staff appreciation initiatives.
• Health Cash Plan (subject to T&Cs).
• Death in Service Benefit (subject to T&Cs).

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