NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
An exciting opportunity has arisen to join the surgical team as a Personal Assistant to the Clinical Service Manager and Lead Nurse for General Surgery, Breast, Vascular and Major Trauma and Clinical Service Manager for Ophthalmology. The post holder will provide an extensive and comprehensive administrative service, organising and prioritising workload to ensure the smooth day-to-day running of the management office.
Duration, Location, and Working Pattern
- Permanent, full-time post at 37 hours per week.
- Queen Elizabeth University Hospital
- Shift pattern – Monday to Friday.
Key Responsibilities
- To provide an internal and external contact service between the service, NHS Greater Glasgow & Clyde management, external agencies and ensuring all enquiries are dealt with timeously and by the provision of relevant and meaningful information, or passed to the most appropriate person. The post holder must at all times ensure confidentiality is paramount and in line with local, national and Board protocols.
- To assist the Senior Manager in managing their working day by arranging appointments, being an identified contact point for all callers to the office, by telephone or in person and deal with enquiries, exercise significant initiative in resolving issues and advise on the proper channels of communication to ensure that the Senior Manager has few inappropriate interruptions.
- To maintain and update diary, both electronic and manual entries, for the Senior Manager and arrange and prioritise meetings as and when appropriate.
- To produce accurate documentation, correspondence and reports, including the composition of both routine and non‑routine letters in a prompt and efficient manner.
- To collate, extract and present such data as required by the Senior Manager to enable the preparation of papers and reports for meetings. To attend meetings and be minute taker, ensuring minutes and associated documentation are cascaded to relevant personnel in preparation for meetings.
Knowledge, training, qualifications and/or experience required to do the job
- HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
- Minute taking skills
- Proficient in use of software systems including Microsoft Office Packages
- Advanced keyboard skills
- Excellent organisational and communication and problem‑solving skills
- Ability to work independently or as part of a team with the ability to manage and prioritise own workload
- Excellent interpersonal skills with the ability to demonstrate all‑round professional attitude especially under pressure with deadlines and conflicting interests.
What We Offer
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Development opportunities including study bursaries, e‑learning and classroom‑based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
Equality and Diversity
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
NHS Greater Glasgow and Clyde recognises the Armed Forces Covenant and welcomes applications from across the Armed Forces community and recognises military skills, experience and qualifications throughout the recruitment and selection process.
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