Job Title: Customer Experience Receptionist Administrator (12 Months Fixed Term Contract)Hours: 26.5 hours per week (Part time), Monday to Friday between 9am and 4pmSalary: £18,584 based on 26.5 hours per annum
Location: Based at Gadbrook Park, Northwich.
Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.
The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to commence their career with a great company. We are looking for a driven, diligent, and friendly Customer Experience Receptionist/Administrator to join our Customer First Hub Team.
What Will You Do?
As one of our Customer Experience Receptionist/Administrators you’ll be an integral part of our first point of contact Customer Hub, working flexibly within a multi discipline team delivering excellent levels of customer service. You’ll be responding to all initial customer enquires both face to face and switchboard telephone calls. In addition, you will be responsible for a variety of focussed admin tasks and reception related functions.
Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:
- Ensuring the customer experience is a positive one by being proactive and making sure you make every contact count.
- Supporting continuous service improvements across the Customer Experience teams.
- Work in partnership with other service areas and agencies to achieve high levels of customer care.
Minimum Requirements For This Role*
- Grade GCSE 4-9 / A* – C (Math’s and English) or equivalent level of qualification
- Experience of working in a reception/face to face customer environment
- Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience
- Competent in Microsoft Office (Emails, Excel, and Word) with a high level of accuracy and a keen eye for detail
*Please see Accountability profile for further information and requirements.
Benefits Offered *
- Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)
- Ability to buy up to 5 days additional annual leave (pro rata for part-time) each year
- 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit.
- Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
- Day off for your Birthday to be taken during your birth month (based on contractual hours)
- One day’s paid leave (per year) to support a charity or community group of your own choice
- Candidate Referral Scheme
- Option to enrol in a Health Cash Plan
- ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
- 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
- Compensation for professional memberships which are an expressed requirement for the role.
- Free annual flu vaccines and free Eye Care Vouchers
- Discounts on a gym membership and phone contract
- Cycle to work scheme
- Free to use car park at our office on Gadbrook Park
- Involvement in regular health and wellbeing initiatives and charity fundraising activities
- Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
Benefits offered providing you meet the eligibility criteria
The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.
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