SEND Information & Support Advisor (Hybrid/Flexible)

Overview

Suffolk County Council

• Location: Countywide in Suffolk; based at Ipswich, Bury St Edmunds, or Lowestoft; hybrid working role
• Salary: £28,598 per annum (pro rata for part‑time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

Your role

As a SEND Information, Advice and Support Worker, you will help parents, children and young people navigate SEND processes. You will provide clear, impartial information and advice, respond to a high volume of enquiries, and support families to understand their options and rights.

Key responsibilities

• Listen carefully to enquiries and explain options clearly.
• Provide accurate, impartial advice at pace.
• Ensure families feel supported and empowered.
• Maintain neutrality and impartiality in all interactions.
• Continuously learn about SEND law and practice; complete provided legal training.

Qualifications and skills

• Clear communication skills; ability to provide information quickly.
• Calm, thoughtful approach with empathy and accuracy.
• Team spirit and willingness to contribute to shared objectives.
• Ability to manage multiple complex enquiries in a fast‑paced environment.
• Willingness to learn and develop through training.

EEO statement

We welcome applications from all individuals, especially those from groups that are currently under‑represented in the organisation.

Benefits

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
• Membership of Local Government Pension Scheme.
• Travel, lifestyle, health and wellbeing benefits.
• Performance‑related annual pay progression and cost‑of‑living increase.
• Training and encouragement to expand knowledge.
• Career development opportunities across the organisation.
• Diverse and active staff networks.
• Flexible working options.

Contact: Nicki Howlett (she/her). Phone: 01473 296487. Email: nicki.howlett@suffolksendiass.co.uk

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