About the role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. The client service team are the face of our business and our biggest ambassadors. We have a fantastic opportunity for an experienced sales professional to join the Retail Marketing Division, part of the Speciality Cluster, as an Account Director in a key role that focuses on nurturing customer relationships, driving organic sales growth and supporting margin targets through a value‑added, consultative approach. Reporting directly into the Client Director, you will act as a bridge between high‑level strategy and daily execution, manage and reinforce the strength of your direct reports and lead client meetings and negotiations to meet Sales KPIs and growth targets.
Key Responsibilities
- Lead and manage a team of Account Managers, fostering individual development and a best‑in‑class service to customers.
- Build strong internal partnerships across Operations and Sales teams, using commercial acumen to guide decision‑making.
- Plan and execute client meetings and negotiations, ensuring consistent delivery against Sales KPIs and growth targets.
- Support margin targets by developing value‑added, consultative sales approaches and nurturing customer relationships.
- Act as a key point of contact for accounts, representing the company at all levels.
About you
- Strong experience in Sales & Marketing with a proven track record in Retail Marketing.
- Ability to manage complex contract renewals and retentions.
- Excellent communication skills and confidence presenting to senior management.
- Collaborative mindset with the ability to develop strong relationships with internal and external partners.
- Proven ability to manage, support and develop junior team members.
- Analytical capacity to grasp, analyse and act on financial insights.
- Drive, determination and resilience, with energy, enthusiasm and a can‑do attitude and behaviours.
Benefits
- Competitive salary.
- 25 days holiday plus bank holidays.
- Pension scheme, life assurance and income protection.
- Employee Assistance Programme.
- Employee Discounts.
- Cycle to work scheme.
Location
This is a full‑time, hybrid role with frequent travel to customers and our site in Ely, Cambridge.
About us
We are DS Smith, together with International Paper, a global leader in sustainable packaging solutions and other fibre‑based products. We employ more than 65,000 colleagues across North America and Europe, the Middle East and Africa, and are committed to building a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued and everyone has an equal opportunity to succeed.
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