Case Administrator

Case Administrator

Manchester City Centre

Hybrid working, min 2 days per month in the office

Full-time, 35 hours per week

On-going temporary contract which could lead to a permanent opportunity

£13.46 per hour

Office Angels are currently recruiting for a Case Administrator to join our client based in Manchester City Centre.

Duties will include:

• Providing administrative support to the Team
• Drafting high‑quality enquiry closure letters and other correspondence
• Handling telephone enquiries from the public and professionals
• Liaising with decision‑making colleagues to clarify outcomes
• Updating case records accurately on internal systems
• Identifying cases appropriate for meetings, arranging these and completing follow‑up actions
• Ensuring data protection, confidentiality and internal policies are adhered to
• Supporting reasonable adjustments, including arranging and transcribing calls where required
• Contributing to team meetings and service improvements

We are looking for candidates with:

• Excellent customer service skills with a sensitive and professional approach
• Strong written and verbal communication skills, with the ability to adapt your style
• Ability to manage workloads effectively and meet deadlines
• Understand GDPR and data protection
• Experience of relevant software and advanced Excel
• Great organisational ability and attention to detail

Additional Requirements:

• A standard criminal record check via the Disclosure and Barring Service is required

Benefits:

• Weekly pay
• Work/life balance
• 30 day’s holiday allowance + bank holidays after 12 weeks on assignment

Office Angels is an equal opportunity employer.

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