Client Services Analyst – Payments
Fully onsite
Contract Length: 12 Months
Location: Bromley, Greater London
We are seeking an experienced Client Services Analyst with a passion for delivering exceptional client-facing solutions to support the migration of Cash Management and Treasury bulk file payments and reporting solutions for our Global Payments Solutions (GPS) clients. This role requires project management skills and a strong technical understanding of payment platforms.
Key Responsibilities
Project Management: Lead the implementation of technical cash management solutions for our EMEA GPS client base, including connectivity through CashPro File import, “host to Host” channels, EBICS, and SWIFT for electronic payment and collection types, as well as reporting. Familiarity with ISO20022 standards and proprietary file formats is essential.
Delivery Oversight: Ensure successful project delivery and execution, aligning with agreed timelines. Drive clients to realise new revenue opportunities promptly while meeting expectations.
Stakeholder Coordination: Collaborate closely with clients to establish clear implementation timelines, maintain open communication regarding project status, identify potential issues, and propose effective resolution steps within deadlines.
Technical Support: Assist clients with technical connectivity and file testing to optimise Straight Through Processing (STP) for transactions, ensuring a seamless transition and client satisfaction.
Internal Collaboration: Work in partnership with internal business partners to expedite project resolutions and ensure a smooth implementation process.
Qualifications
- Proven experience in a client-facing technical integration role, preferably within cash management or treasury services.
- Strong understanding of payment processing, including EBICS, SWIFT, and various electronic payment formats.
- Familiarity with ISO20022 standards and proprietary financial file formats.
- Excellent project management skills with a track record of delivering projects on time and within scope.
- Strong communication and interpersonal skills to effectively liaise with clients and stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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