Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, communications and engineering skills to Citi’s Execution Services Production Support team.
What you’ll do
- The Application Support Senior Analyst provides technical and business support for users of Citi applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Participate in application releases, from development, testing and deployment into production.
- Day to day monitoring and observability of the applications and work to enhance them proactively or at the back of any issues.
- Should work on engineering aspects of the role to reduce the toil in the systems, enhance observability and reporting.
- Communicating with operations, traders to troubleshoot the issues with applications and communicate effectively.
- Drive major incidents meetings, impact analysis and communications and problem management to understand the root cause.
What we’ll need from you
- Relevant experience in an application support role, preferably in any FX suite of applications including trading, settlements.
- Hands‑on experience with cloud servers like ECS, AWS, MS SQL / Oracle Database and Windows and UNIX OS. Should understand how monitoring works preferably ITRS Geneos and understanding of MQ or other mechanisms. Experience on developing automation with shell scripting / Python would be an add‑on.
- Well aware of ITIL principles like Incident Management, Change Management, Problem Management.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non‑IT staff can understand.
- Good analytical skills.
- Effectively share information with other support team members and with other technology teams.
What we’ll provide you
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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