Location: Central London, London BridgeHybrid (minimum 1 day per week in our Central London office)Salary: £32,450Application Deadline: Sunday, May 31, 2026
The Role
This is an exciting opportunity for an experienced Supporter Care and Donation Processing professional to join our high performing Supporter Care Team at Brooke. You will work as part of a busy Supporter Care and Fulfilment team, delivering high quality donation processing and fulfilment services, and the highest levels of supporter care. Your responsibilities include completing donation and fulfilment day‑to‑day tasks, liaising/collaborating closely with the Finance and Database teams and other internal teams, and always aiming to provide a first‑class donor experience while seeking to retain and increase support for Brooke.
You will be joining a busy team, working closely with Supporter Care colleagues to deliver excellent service to a variety of stakeholders. You will support across both the Donation & Fulfilment and Supporter Contact areas, ensuring excellent Supporter Care provision at every touch point for every supporter who interacts with us.
Criteria
- Good experience of providing excellent supporter care to supporters and processing donations and fulfilment related work within a Supporter Care or Customer Services team.
- Ability to communicate effectively with different audiences via a range of channels.
- Passion for Brooke’s cause and ability to discuss our operational work confidently.
- Strong multitasking skills; experience handling complex administrative processes, prioritising workload and enlisting support from team members.
- Comfortable working reactively to the changing demands within the team.
- Attention to detail and accuracy in managing day‑to‑day tasks and overall workload.
- A keen team player, contributing to a positive culture by engaging with and supporting others.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, especially from global majority candidates, candidates from a social mobility background, disabled and neuro‑diverse candidates, and candidates under 25, as these groups are under‑represented at Brooke.
We are aware that studies have shown women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing Date: 30 May 2026
Interview: w/c 8th June 2026
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