Overview
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
In this role you will be part of a London based team delivering implementations for LexisNexis Risk Solutions clients across EMEA. You will focus on delivering tailored onboarding solutions for new business customers using the RiskNarrative Digital Onboarding & Financial Crime platform.
Responsibilities
- Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
- Use your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers.
- Present, analyse, problem‑solve, train and configure the RiskNarrative platform.
- Work closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.
- Work closely with customers to develop financial crime strategies.
- Configure the RiskNarrative platform in a way that best enables customers to achieve their objectives.
- Gather client requirements by asking the right questions.
- Document details to configure our systems whilst liaising with internal and external stakeholders.
- Support and guide business customers through the full lifecycle of onboarding, meeting timescale requirements.
Qualifications
- Experience implementing & configuring bespoke customer SaaS products.
- Demonstrate knowledge of using REST API for integrating SaaS platforms; familiar with JSON, XML & Webhooks.
- Have financial crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit.
- Demonstrate excellent teamwork and verbal and written communication skills.
- Ability to work closely with customers at all levels, from investigators to C‑Suite.
- Ability to handle multiple streams of work simultaneously.
- Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.
Benefits
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs and Life Assurance.
- Access to a competitive contributory pension scheme.
- Share option scheme and options to save as you earn.
- Travel season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Extensive learning and development resources and employee discount scheme via Perks at Work.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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