Job Reference coventrycc/TP/121476/12825
Number of Positions: 1
Contract Type: Full Time Permanent
Working Hours: 37
Location: One Friargate, Coventry
Closing Date: 28/06/2026
Job Category: Housing
Organisation: CCC-Corporate
Service Area: Adult Services
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?
We are recruiting an Accommodation Officer to join our already inclusive and vibrant team. Customers are responsible for the cost of the accommodation and all utilities while in the property. Customers can request storage for personal belongings but there is a charge they will need to pay. You will join the team at an exciting time for the housing and homeless service.
The Role
- Placements of households into temporary accommodation in line with the legislation, to move households out of or between temporary accommodation to ensure the best use of stock.
- Act as an intermediary between landlord and household if disputes arise to try and reach a settlement to support, so the temporary accommodation is not lost.
- Dealing with the financial aspects by making sure all Housing Benefit is in payment or if not entitled to Housing Benefit a licence Fee is issued and paid.
- Working with clients to reduce both current and former debt.
- Identify where occupiers require additional support so they can move to permanent accommodation to end the duty.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
- A positive attitude towards helping people to overcome Homelessness.
- Strong negotiating skills, advocacy skills, numerous skills and IT skills.
- Resilience and determination to achieve the right outcomes for Homeless people/families.
- To be highly motivated with a strong drive and ambition to achieve results.
- Willingness to learn about the relevant legislation for Housing and Homelessness.
- You will be able to use your initiative, be forward-thinking and solutions-led due to this being a reactive role.
- Ability to work under pressure.
- Flexible and resilient.
- Experience in working with Housing benefit and Income recovery.
- The ability to travel around the city.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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