Business Support Supervisor

Business Support Supervisor

Hourly rate: £18.85Location: Crossgate House, Redditch B98 7SN (office based)Hours: 37 Monday‑FridayContract: 3 months with review for extension – ASAP start

Role Overview

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department. The post holder will oversee the scheduling and of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion.

Responsibilities

• Act as the main point of contact for the Customer Service Team
• Monitor and ensure repairs are completed within targeted time scales
• Process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled
• Maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers
• Conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively
• Allocate all repair appointments to appropriate repair operatives, taking account of priority, skills, material/plant requirements, location and existing workloads
• Oversee the work of the team in generating and prioritising works orders
• Monitor the progress of the workforce emerging day and individual repair operative’s daily workloads
• Supervise the efficient handling of peaks and troughs in BS/Sch’s workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times
• Take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed
• Facilitate repairs by contacting and arranging property access with tenants, operatives and agencies

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