The Post
The post of Student Conduct and Casework Officer is part of Academic Registry and sits within the Student Conduct and Casework area of the team, which is responsible for the management, delivery and development of the University’s arrangements, policies and procedures relevant to student conduct and casework including student discipline, complaints handling, academic appeals, fitness to study.
The team supports the Academic Registrar and works in conjunction with the rest of the Academic Registry team in the successful delivery of Academic Registry objectives. The team also works collaboratively with the University’s Academic and Professional Services teams to achieve institutional objectives.
The Student Conduct and Casework Officer plays a key role in coordination and delivery, across activity including that relevant to complaints handling, academic appeals, student discipline and fitness to study, and is also required to ensure that records, data, and management information are consistently maintained robustly and accurately and provided as required.
Description of Duties
- Deliver consistently excellent administrative and coordinating input to the team’s caseload, monitoring actions, timelines and risk
- Demonstrate consistently high levels of attention to detail, and strict adherence to specified policy, procedure and standard operating procedures throughout the undertaking of all duties and work tasks
- Enable investigation and other required meetings and activity through high quality coordination, communications and administrative input in line with agreed approaches and formats
- Coordinate the handling of appeals in terms of triage, information gathering as required, record keeping, presentation of information to decision-makers and preparation of draft responses
- Contribute to the management of the University’s arrangements for complaints handling with the central objective of resolving straightforward complaints swiftly and effectively, in line with the complaints handling procedure and required standards of communication
- Ensure that all required records, information and data in relation to the caseload are created and retained appropriately and accurately, and within data retention parameters
- Monitor the caseload and make management information available as required for the purposes of the team’s delivery and to the Head of Student Conduct and Casework and/or the Academic Registrar
- Prepare a range of reports as required, including data reporting and analysis
- Coordinate the appropriate preparation of responses to Freedom of Information and Subject Access requests as required
- Work with an approach that is agile, responsive and adaptable, and that ensures multiple, often competing priorities, continue to progress even in times of high-volume workload
- Work with an approach that ensures consistent adherence to the requirements of GDPR and appropriate confidentiality within the parameters and circumstances of each case
- Engage professionally and effectively with students, external agencies and individuals and a wide range of staff members in respect of the caseload and the area’s activities as required
- Nurture a broad internal and external network, including the Students Union, which facilitates and supports an institutional awareness and understanding of the various student conduct and casework procedures, and a join-up across different areas as required
- Act as a consistently professional and solution-focused ambassador for Academic Registry as a whole
- Contribute to planning and development and contribute to a culture of continuous improvement within the Academic Registry team
- Undertake any other duties as may be required as directed by the Head of Student Conduct and Casework and/or the Academic Registrar
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