Lead Service Coordinator

Job Details

• Position: Lead Service Coordinator
• Location: Office‑Based, Canary Wharf
• Salary: up to £38k, depending on experience

Overview

Our client is a major service provider in London with over 50 years of success and continued growth. They are seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk manager. The Lead Service Coordinator will join their ever‑expanding Energy Services Division, which operates across London and manages a range of blue‑chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from the call‑out service.

Role & Responsibilities

• Schedule all works across the flagship contract
• Answer inbound calls from clients
• Raise and schedule jobs
• Provide updates on work
• Arrange engineers and subcontractors to attend works
• Compile reports for ongoing works, client and senior management
• Manage SLA & KPI
• Raise purchase orders
• Manage material orders

Job Requirements

• Experience in the HVAC and FM industry
• Office based in Canary Wharf
• Previous role as Service Coordinator, Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint and Outlook
• Administration responsibilities including filing, preparing documents, receipting, keeping and updating records

Salary & Benefits

• Basic Salary £32,000‑£38,000 DOE
• Hours 08:00‑17:00 Monday to Friday – Office based in Canary Wharf
• Overtime available
• 23 days holiday + Bank Holidays (increasing with service)
• Pension 4%

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