SML is a global leader in product identification and transparency solutions for the apparel and retail industries. For decades, we have connected physical products with digital information through labels, RFID and supply chain technologies used by many of the world’s leading brands.
As the industry moves towards Digital Product Passports and greater regulatory transparency, SML is uniquely positioned at the intersection of physical product identity, digital platforms and supply chain data – helping brands transition from traditional product labelling to scalable digital identity solutions.
Job Overview
Digital Product Passports are set to transform how products are identified, traced and understood across global supply chains. As regulatory requirements and industry expectations evolve, brands and supply chain partners must navigate new levels of transparency, traceability and product data exchange.
We are looking for a Strategic Partnerships Manager – Digital Identity (DPP) to help drive the adoption of DPP solutions across customers and industry partners. In this role, you will focus on developing strategic ecosystem partnerships, supporting customer engagement and helping translate Digital Product Passport concepts into practical, real-world implementations.
Working closely with the Digital Identity Manager, you will help connect customers, partners and internal teams to bring Digital Product Passport solutions into practical use across the value chain.
This role plays a key part in building the ecosystem that will enable Digital Product Passports across the apparel industry.
Responsibilities
Ecosystem Development & Strategic Partnerships
- Identify and develop strategic ecosystem partnerships relevant to Digital Product Passport solutions.
- Coordinate the implementation of partner integrations and collaborative initiatives.
- Participate in and lead customer meetings to present and explain Digital Product Passport solutions and industry developments.
- Support Sales and Account Management teams with expertise related to Digital Product Passport implementation.
- Help customers understand practical approaches to transparency, traceability and product data management.
- Work with internal teams and partners to develop practical Digital Product Passport use cases.
- Ensure alignment between ecosystem development, customer needs and platform evolution.
- Coordinate implementation activities with internal teams and ecosystem partners.
- Work closely with the Digital Identity Manager to align ecosystem initiatives with platform capabilities and development priorities.
- Gather insights from customer engagement and ecosystem collaboration and provide structured input to internal teams to support the continuous development of Digital Product Passport capabilities.
Success Criteria
- Development of strong ecosystem partnerships supporting SML’s DPP solutions
- Successful implementation of collaborative use cases with partners and customers
- Strong customer understanding of Digital Product Passport concepts and capabilities
- Effective coordination between partners, customers and internal teams
- Proven experience in strategic planning, relationship management, and partnership development within the technology or nonprofit sectors.
- Strong background in event planning, events management, and volunteer management to facilitate successful stakeholder engagement activities.
- Familiarity with CRM software such as Salesforce or Raiser’s Edge; experience with Mailchimp or WordPress is highly desirable.
- Demonstrated ability in proposal writing, grant proposal writing, fundraising strategies, and public relations campaigns.
- Knowledge of data collection techniques, databases management, social media management tools, and digital marketing strategies.
- Experience working within university or nonprofit environments is preferred; familiarity with nonprofit management practices is a plus.
- Excellent negotiation skills coupled with a strategic mindset for long-term partnership growth.
- Understanding of legal frameworks related to estate planning such as wills, trusts & estate law is advantageous but not mandatory.
What We’re Looking For
- Experience working with strategic partnerships.
- Ability to engage with external partners and build collaborative initiatives.
- Strong communication and presentation skills, including the ability to explain complex topics to customers.
- Experience working with customers, industry partners or solution ecosystems.
- Interest in sustainability, transparency and emerging regulatory frameworks is an advantage.
- Comfortable working in evolving regulatory and technology landscapes.
- Structured and proactive with the ability to drive initiatives from concept to implementation.
- Comfortable working in a global environment and collaborating with colleagues, customers and partners across Europe, Asia and North America.
Job Types: Full-time, Permanent
This role is open for the United Kingdom, Spain or Portugal SML office
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