Permanent
Grade C – £35,412 to £44,075
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
About The Role
Birmingham City Council is seeking a passionate and proactive Tenant Participation Officer to join our Housing Department. This is an exciting opportunity to make a real difference in the lives of our tenants by empowering them to shape the services they receive and strengthen their communities.
You will play a key role in developing and delivering tenant engagement strategies, supporting tenant groups, and ensuring that residents have a meaningful voice in housing-related decisions.
Key Responsibilities
- Develop and implement tenant participation initiatives across Birmingham’s housing estates.
- Support and facilitate tenant and resident groups, forums, and panels.
- Promote inclusive engagement, ensuring diverse voices are heard and represented.
- Work collaboratively with internal teams and external partners to improve service delivery.
- Monitor and evaluate participation activities, reporting on outcomes and impact.
- Organise and attend community events, consultations, and workshops.
About You
We’re looking for someone who is:
- Passionate about community engagement and tenant empowerment.
- Experienced in working with diverse communities and stakeholder groups.
- A confident communicator with excellent interpersonal and facilitation skills.
- Organised, self-motivated, and able to manage multiple projects.
- Knowledgeable about housing services and local government structures (desirable).
Essential Requirements
- Experience in community development, tenant engagement, or a related field.
- Ability to travel across Birmingham for meetings and events.
- Commitment to equality, diversity, and inclusion.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- Local government pension scheme.
- Generous annual leave entitlement.
EEO Statement
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We welcome applications from people with caring responsibilities and flexible working options will be considered.
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