Tenancy Services Officer
Burnley/Agile
£35,242.43 + Car Allowance £4,015.80
About You
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You’ll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You’ll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to …
- Deliver an excellent customer focused service that is accessible, visible and results in high level of customer satisfaction
- Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
- Support the creation of new ideas and innovation in the business
- Be adaptable and brilliant at working in partnership with our customers, colleagues and communities
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