Senior Lettings Manager – London Bridge, SE1

Senior Lettings Manager – London Bridge, SE1

Our client is a growing London property agency specialising in residential sales, lettings, and property management. With a strong mix of local and overseas landlords, our business is entering a new stage of operational growth and team development.

They are looking for a strong Lettings Manager with proven team management ability to help lead, structure, and improve the day‑to‑day lettings operation of the company.

This role is not simply for a negotiator or salesperson. Our client is looking for someone who can manage people, improve processes, maintain standards, and build a stronger lettings department over the long term.

Key Responsibilities

• Lead and manage the lettings team on a daily basis
• Monitor team performance, accountability, and workflow management
• Set clear KPIs, targets, and expectations for negotiators and lettings staff
• Improve team structure, communication flow, and operational efficiency
• Support and train junior staff to improve consistency and professionalism
• Oversee pipeline management, applicant follow‑up, and deal progression
• Ensure landlords and applicants receive professional and timely communication
• Handle escalated client issues and support the team with difficult cases
• Work closely with the Property Management department to improve landlord retention and overall client experience
• Identify weaknesses in workflow and implement practical improvements
• Maintain high compliance and operational standards across the department
• Help the company adapt operationally to ongoing Renters’ Rights Reform changes

Requirements

• Previous London residential lettings experience required
• Previous team management or leadership experience strongly preferred
• Strong organisational and operational management skills
• Ability to manage pressure and prioritise multiple tasks effectively
• Strong communication and people management ability
• Calm, solutions-focused, and highly accountable
• Comfortable managing performance and holding staff accountable
• Strong understanding of the London rental market and lettings process
• Fluent English required; Mandarin speaking highly preferred due to client base

Ideal Candidate

• Someone who can genuinely lead and manage a team
• Is highly organised and process driven
• Can improve structure rather than create chaos
• Has strong ownership mentality and attention to detail
• Can remain calm under pressure
• Understands both business growth and operational stability
• Is proactive, responsible, and commercially aware

Salary in the region of

45/50K per annum plus commission and performance related bonuses.

Benefits

• Long-term growth opportunity within the company
• Supportive but ambitious working environment
• Opportunity to play a key role in shaping the future structure of the lettings department
• Exposure to both local and international clients

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