We are looking for a highly organised and motivated Administrative Support professional to join our friendly practice team on a maternity cover basis. This position is for 30 hours per week, Monday to Friday, worked over 6-hour shifts, with working times negotiable.
The role is essential in supporting the smooth and efficient running of the practice by providing accurate, timely and confidential administrative support that contributes to safe and effective patient care.
Working as part of the wider administrative team, the successful candidate will support the management of patient information, process clinical correspondence, assist with records management and undertake a variety of day‑to‑day administrative duties. The role requires excellent attention to detail, strong communication skills and the ability to work effectively within a busy healthcare environment.
This is an excellent opportunity for someone with strong administrative experience, ideally within a GP practice or healthcare setting, who is committed to delivering high standards of service while maintaining confidentiality at all times. The post holder will work closely with both clinical and non‑clinical colleagues and will contribute to maintaining effective administrative systems that support patient care, practice operations and regulatory compliance.
The role also offers opportunities for ongoing training and professional development within a supportive and friendly team environment.
Main duties of the job
The main duties of the Administrative Support role include summarising patient records, accurately coding clinical and hospital correspondence, managing and processing PCSE/Restore records, and supporting the handling of incoming patient notes. The role also involves maintaining practice audits, responding to requests for patient information, assisting the secretarial team, sending patient communications, and carrying out general administrative tasks to support the smooth and efficient running of the practice.
Patient Records and Clinical Administration
- Summarise patient records and Lloyd George notes accurately and within agreed timescales.
- Accurately code clinical correspondence, hospital letters and patient documentation using the practice clinical system.
- Support the management of PCSE and Restore records, including processing and filing incoming notes.
- Empty and manage incoming PCSE notes promptly and efficiently.
- Ensure patient records are maintained accurately, securely and confidentially at all times.
- Process requests for patient information including summaries, reports, scans and letters in accordance with practice procedures and GDPR requirements.
- Assist in maintaining practice audits and administrative tracking systems.
Administrative and Secretarial Support
- Provide administrative support to the secretarial and wider practice team as required.
- Send patient invitations, recalls and communications using practice systems.
- Undertake general administrative duties including document preparation, scanning, filing, photocopying and laminating.
- Support the smooth and efficient day‑to‑day running of the practice administration function.
- Prioritise workload effectively and complete tasks within agreed deadlines.
Communication and Team Working
- Work collaboratively with clinical and non‑clinical colleagues to support effective patient care.
- Communicate professionally and sensitively with patients, carers, healthcare professionals and external organisations.
- Support effective communication and information flow across the practice team.
- Maintain a courteous, professional and helpful manner at all times.
Key Relationships
The Administrative Support role works closely with a wide range of internal and external stakeholders, including:
- Practice Staff (Clinical and Non-Clinical)
- Administrative Team
- Reception Team
- PCN (Primary Care Network) Team
- Community Pharmacists
- Secondary Care Providers including hospitals and outpatient departments
- PCSE (Primary Care Support England)
- Patients and Patient Representatives
- External Organisations including DVLA, DWP and insurance companies
- Leeds Integrated Care Board (ICB) where required
Communication and Information Governance
- Maintain accurate, contemporaneous and confidential records using the practice clinical system.
- Ensure compliance with all information governance, confidentiality and data protection requirements.
- Comply with the Data Protection Act 2018 and Access to Health Records Act 1990.
- Handle patient and practice information securely and appropriately at all times.
- Communicate effectively with patients, carers and healthcare professionals regarding administrative processes and requests.
Professional Development
- Participate in continuing professional development, training and appraisal processes.
- Attend mandatory and role‑specific training as required.
- Support the practice in maintaining Care Quality Commission (CQC) compliance relating to confidentiality, record keeping and data security.
- Maintain awareness of current administrative procedures, NHS guidance and practice policies.
Risk Management and Health & Safety
- Comply with Health & Safety legislation and infection prevention and control procedures.
- Report incidents, concerns or risks relating to administrative processes, patient safety or data security.
- Work within practice policies and procedures to minimise risk and maintain service quality.
Equality, Diversity and Inclusion
- Deliver services that respect patient dignity, privacy, diversity and individual needs.
- Communicate in ways that meet patients cultural, cognitive and accessibility needs.
- Treat colleagues, patients and visitors fairly and respectfully regardless of gender, ethnicity, disability, age, religion or sexual orientation.
- Promote an inclusive, respectful and patient‑centred working environment.
Safeguarding Responsibilities
All staff have a responsibility to safeguard and promote the welfare of children and adults at risk. Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. Staff are required to comply with safeguarding policies, procedures and mandatory training requirements at all times.
The post holder must:
- Understand their safeguarding responsibilities within the role.
- Report concerns appropriately and in line with local safeguarding procedures.
- Support a culture where safeguarding is recognised as everyone’s responsibility.
- Ensure safeguarding principles are embedded into everyday practice.
Confidentiality
In the course of seeking treatment, patients entrust the practice with sensitive information relating to their health and wellbeing. All staff are required to maintain strict confidentiality at all times and comply with practice policies, GDPR and NHS confidentiality standards.
Flexibility Statement
This job description is intended to outline the main duties and responsibilities of the role and is not intended to be an exhaustive list. The post holder may be required to undertake other reasonable duties appropriate to the role and grade to support the effective operation of the practice.
The job description may be reviewed and amended following consultation to reflect changes in service delivery or organisational priorities.
Person Specification
Experience
- Previous administrative experience
- Experience handling confidential and sensitive information
- Experience managing and prioritising workload in a busy environment
- Experience working as part of a team
- Previous experience working in a GP practice or NHS setting
- Experience using clinical systems such as SystmOne or EMIS
- Experience coding clinical correspondence
- Experience processing patient records or Lloyd George notes
Qualifications
- Good standard of general education including GCSEs (or equivalent) in English and Maths
- Willingness to undertake training relevant to the role
- NVQ Level 2/3 in Business Administration or equivalent
- Knowledge of NHS systems and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…