Data & Analytics Systems & Operations Analyst
Focus: The acceleration of product and policy launch and the resultant expansion of system dependence in order to deliver scalability requires a dynamic and process-driven owner to own and optimise the system behaviours necessary to enable customers to license for data. One new product alone can require 100+ license and fee codes, a new license workflow, billing readiness, and diligent UAT testing to support product launch. The Data & Analytics Systems & Operations Analyst is the technical steward of the commercial framework. They ensure that the new products and policies developed by the business are accurately reflected in the systems that drive client enablement, licensing, reporting and invoicing, turning a great product into a great customer experience and generating revenue.
Key Responsibilities
- Process Optimisation: Identify and define how commercial requirements can be translated into smart, low-friction but high-impact operational processes.
- Platform Calibration: Manage the configuration of the licensing and reporting platform, ensuring new product codes and fee changes are implemented without error.
- Reporting Maintenance: Monitor and calibrate the customer reporting interface to capture evolving consumption models (e.g., tracking API usage vs. terminal logins).
- Invoicing Integrity: Audit the data flow between licensing agreements and monthly invoicing to ensure revenue leakage is minimized.
- Business Insights Support: Optimise use of the platform to provide easy access to comprehensive insights on customers and data.
Qualifications
- Undergraduate degree in Finance, Business, Law, Marketing or a related field.
- 2+ years of experience in financial services (preferably financial data), ideally within a business analysis or support function.
- Advanced data visualization skills.
- Content design & documentation experience with tools such as PowerPoint, Canva, or Adobe Acrobat is a plus.
- Excellent written and verbal communication skills with a talent for simplifying complex concepts.
We are an equal‑opportunity employer and consider applicants without regard to protected characteristics.
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