Customer Care & Sales Advisor (CUSTO34314) Rochdale, England
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Salary: GBP13.84 – GBP13.84 per hour
Broadband and Connectivity
We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team. You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package.
This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.
What You’ll Be Doing
You will:
Speak with customers on inbound and outbound calls
Understand customer needs and recommend suitable packages
Build long-term customer relationships
Use Salesforce to manage your pipeline
Handle queries and objections professionally
Work towards individual and team targets
Keep accurate customer records
Follow compliance and data protection standards
What We’re Looking For
You will have:
Experience in telesales, customer service, or contact centres
Confidence speaking to customers on the phone
Good listening and communication skills
Willingness to learn and develop
Good organisation and time management
Sales experience is useful but not essential. Full training is provided.
Ideally, you will also have:
Experience in telecoms, utilities, or subscriptions
Experience working with commission structures
Experience using CRM systems
What You’ll Get
Competitive basic salary
Structured training and ongoing coaching
Clear career progression
Supportive management team
Regular feedback and development reviews
Performance Measures
You will be supported to achieve:
Sales quality and conversion
Accurate CRM use
JDRCC
JDR is acting as an Employment Business in relation to this vacancy.
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Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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