Customer Support Engineer

What You Will Do

• Troubleshoot and resolve technical issues raised by Alteryx customers, documenting each step to ensure transparency and knowledge sharing.
• Serve as a bridge between customers and internal teams, facilitating communication and escalation of complex issues.
• Manage customer requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations.
• Monitor cloud infrastructure and services, proactively identifying and addressing potential issues to minimize downtime and optimize performance.
• Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices.
• Provide support through various channels, including chat, phone, and email, ensuring a seamless customer experience.
• Participate in weekend support rotations as needed to maintain service continuity.

What We’re Looking For

• 1–3 years of experience in Product Support, Technical Support, Customer Support, or related fields.
• Strong skills in diagnosing and resolving issues related to databases, infrastructure, network communications, Windows‑based applications, and Cloud platforms.
• Exceptional interpersonal and written communication skills, with the ability to effectively interact with customers and internal cross‑functional teams.
• Ability to thrive in a fast‑paced, high‑pressure environment while juggling multiple priorities.
• Proficiency with Windows Server operating systems.
• Exposure to Cloud Providers such as GCP, Azure, and AWS.
• Hands‑on troubleshooting experience with Oracle, SQL Server, Databricks, Snowflake, BigQuery.
• Exposure to Google BigQuery, SharePoint, Tableau.
• Proven ability to work effectively within a team and contribute to shared goals.
• Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience is preferred.
• A can‑do attitude, a passion for problem‑solving, and a commitment to providing outstanding customer service.
• A willingness to continuously grow and stay current in an evolving technical landscape.
• May be required to participate in a 24/7 on‑call rotation.
• This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.

Alteryx, Inc. is an Equal Employment Opportunity Employer.

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