Forward Deployed Engineer

Requirements

• The technical bar for this role is high. But the thing that will make you exceptional is how you work, not just what you know
• You fix root causes, not symptoms. When something breaks in a client environment, you’re not satisfied with a workaround. You dig until you understand why, and you bring that back to the team
• You know when to move fast and when to slow down. You can build a scrappy PoC to prove an idea in a day, and you know exactly when it’s time to harden that code for the long term. You don’t confuse the two
• You’re as comfortable in a client conversation as you are in a code review. You can explain technical trade-offs to a non-technical stakeholder and earn their trust — then turn around and ship
• You operate well in ambiguity. Not every problem comes with a spec. You’re energized by open-ended, high-leverage challenges, and you know how to define the problem before you solve it
• Strong full-stack fundamentals and deep comfort with RESTful APIs and systems integrations
• Demonstrated ability to design, build and deploy production applications
• Hands-on experience building LLM-powered applications — retrieval, agents, structured outputs, prompt safety — and taking them through to production
• Experience working directly with clients or customers: scoping ambiguous problems, communicating trade-offs, and iterating based on real-world feedback
• A genuine curiosity about AI and how it applies to the legal industry, you’re not just using AI tools, you’re thinking about how they change what’s possible

What the job involves

• As a Senior Forward Deployed Engineer, you’ll sit at the intersection of engineering and client impact, the person who turns the legal industry’s most complex challenges into working software
• You’ll embed with our most demanding clients, move from prototype to production quickly, and feed what you learn back into our platform and roadmap
• This isn’t a support role or a solutions role with some coding on the side
• You’ll design and build end-to-end, work directly with client technical teams, and ship code that real lawyers rely on
• The best ideas you surface in the field will graduate into product features for all of Clio’s users
• This role involves occasional travel to client sites to foster strong relationships and provide hands-on support
• Embed with enterprise clients to map out workflows, define clear success metrics, and de-risk constraints before writing a line of code
• Design, prototype, and productionize custom AI workflows
• Build and maintain integrations that slot into complex client environments using Clio APIs and the broader modern stack
• Work directly with client technical teams to troubleshoot, debug, and optimize deployments in real-time
• Translate experimental R&D into stable, production-grade code — the kind that eventually becomes a platform feature for every Clio user
• Surface recurring patterns from the field that sharpen our product roadmap and inform how we build

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