Hospitality Operations Manager — Guest Services

Company: Kawartha Adventure Cottages
Apply for the Hospitality Operations Manager — Guest Services
Location: Arrochar
Job Description:

Job Details

  • Location: Havelock, ON K0L 1Z0
  • Salary: 38.41 hourly / 40 hours per week
  • Terms of employment: Permanent employment, Full time
  • Required education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Industry: Hotel, motel, and restaurant management

Experience

  • 1 year to less than 2 years
  • Work must be completed at the physical location. There is no option to work remotely.
  • Languages: Hindi

Work Setting

  • Staff accommodation available
  • Rural area
  • Relocation costs not covered by employer
  • Willing to relocate
  • Accommodation: Hotel, motel, resort

Budgetary Responsibility

  • 0 – $100,000

Responsibilities

  • Develop and implement policies and procedures for daily operations
  • Conduct performance reviews
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Prepare budgets and monitor revenues and expenses
  • Prepare marketing plans
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers’ complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans
  • Establish work schedules
  • Organize and maintain inventory
  • Professionalism in customer service

Supervision

  • 3-4 people

Computer and technology knowledge

  • MS Word
  • MS Excel
  • MS Office
  • MS Outlook
  • MS PowerPoint
  • MS Windows
  • Google Drive

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Combination of sitting, standing, walking
  • Standing for extended periods

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Initiative
  • Team player

Other benefits

  • Free parking available
  • On-site amenities
  • On-site housing options
  • On-site recreation and activities
  • Team building opportunities

Equal Employment Opportunity

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of protected groups. The employer offers mentorship, coaching and/or networking opportunities for Indigenous workers and provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers. Additional initiatives include mentorship programs that pair members of visible minorities with experienced employees and diversity and cross-cultural training to create a welcoming environment for members of visible minorities.

Who can apply for this job?

  • A permanent resident of Canada
  • A temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised Until

2026-06-28

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Posted: June 1st, 2026