IT Helpdesk & Security Engineer (12-month FTC) – Sports Interactive (Stratford) – 5 days in-office

Location: Here East, Queen Elizabeth Olympic Park, London, E15 2GW (On‑site, 5 days per week)

Key Responsibilities

• Monitor and respond to incoming incidents and service requests promptly.
• Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform, and in‑person interactions.
• Assist with onboarding and off‑boarding processes for user accounts and hardware deployment or recovery.
• Proactively maintain user devices, ensuring compliance with company policies and standards.
• Create and maintain IT documentation in Atlassian Confluence covering systems, solutions, and operational processes.
• Provide support for O365, Microsoft Entra, and other SaaS applications.
• Install and maintain hardware and software to ensure optimal system performance.
• Act as first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and escalate incidents.
• Capture forensic images from suspected compromised endpoints using industry‑standard tooling (e.g., FTK Imager), preserving chain of custody and collecting relevant volatile data, logs, and artefacts.
• Support phishing triage and response, including reviewing user‑reported messages, pulling headers and indicators, and assisting investigations in Microsoft 365 Defender.
• Occasional travel to HQ or other studios may be required.

Essential Qualifications

• Strong hands‑on experience with Windows operating systems, troubleshooting, and system maintenance.
• Capacity to provide in‑person user support, including cable management, workstation setup, and basic hardware troubleshooting.
• Foundational understanding of Active Directory and Microsoft Entra ID.
• Bachelor’s Degree in Cyber Security or a security‑focused certification.
• Experience with Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange).
• Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS) using tooling such as FTK Imager or KAPE, preserving chain of custody and producing verifiable hashes.
• Working knowledge of core security tooling: EDR (Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Sumo Logic, Chronicle), and enterprise email security.
• Awareness of common attacker techniques (MITRE ATT&CK) and basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon).
• ITIL Foundation certified (v3 or v4).
• CompTIA A+ certified, with a solid grounding in hardware, software, and support fundamentals.

Desirable Qualifications

• Proficiency with macOS environments and support practices.
• Familiarity with ManageEngine Endpoint Central for device and asset management.
• Hands‑on experience with Microsoft Intune for mobile device and application management.
• Knowledge of Jamf for macOS device administration.
• Experience supporting Microsoft Teams Room Systems, including setup and troubleshooting.
• Security‑focused certifications such as GCIH, GCFA or equivalent.
• Hands‑on familiarity with DFIR tooling: KAPE, Velociraptor, Autopsy, EnCase, Magnet AXIOM, and understanding of collecting volatile data from a live endpoint.

Benefits

• Life assurance, income protection, private healthcare and dental insurance schemes.
• Enhanced contributory pension scheme.
• Competitive salary and bonus scheme.
• Flexible working hours to support work‑life balance.

EEO Statement

All applicants are welcome!

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