IT Data Centre Technician

Location

Slough

Role

IT Data Centre Technician

This role supports Data Centre Operations for Proximity Services at a JLL Client Data Centre. The goal is to deliver service to the highest standard for all infrastructure and processes managed within the data centre. The Data Centre Technician will provide technical assistance and overall support to customers, covering 24/7 operations through a 12‑hour shift pattern.

Responsibilities

• Provide technical assistance and support to customers 24/7 through a 12‑hour shift pattern.
• Install racks, housing, network, and computer equipment.
• Manage and implement installations, including shelves, power strips, rails, cable management, and customer IT equipment.
• Identify issues with hardware or cabling, replace internal components, and perform testing, tracing, and labelling of cabling.
• Liaise with global company counterparts and third parties on hardware related issues and processes.
• Uphold standards of tidiness, cleanliness, security, asset information, and installation standards within computer suites.

Essential Qualifications

• Computer engineering experience and knowledge to achieve optimum working methods.
• Experience and knowledge of cabling to achieve optimum working methods.
• Installation of rack mount kit, including HP and CISCO.
• Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, and power supply.
• Highly motivated individual with a positive and pro‑active attitude.
• Willingness to improve operational efficiency through innovation and process improvement.
• Ability to act rapidly and logically under pressure, using others effectively to resolve problems.
• Capable of working with minimum supervision.
• Good written and verbal communication skills in English.
• Good working knowledge of Outlook, Word, and Excel.
• Excellent team skills with the ability to listen and contribute to discussions and meetings.
• Customer and service focused with determination to meet their needs.

Desirable Qualifications

• ITIL accreditation.
• Knowledge of Dell and HP products.
• Experience with ServiceNow.

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