ServiceNow Architect – TSM (Telecommunications)

We are seeking a seasoned ServiceNow Architect – TSM to lead architecture and solution delivery for a large‑scale telecom transformation program. The role focuses on end‑to‑end ServiceNow TSM design, OSS/BSS integrations, and governance aligned with ITIL and ITOM standards.

Responsibilities

• Define and drive technical architecture, roadmap, and solution design for ServiceNow TSM
• Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management
• Architect and oversee integrations with OSS/BSS systems via REST, SOAP, IntegrationHub, and APIs
• Enforce platform governance, best practices, code reviews, and standards
• Collaborate with business and technical stakeholders to align platform capabilities with business objectives
• Mentor development teams and support platform scalability and optimization

Skills

• ServiceNow TSM, ITSM, ITOM, CMDB/CSDM expertise
• Telecom operations and service assurance knowledge
• OSS/BSS systems and integrations
• Strong programming and scripting skills (JavaScript, ServiceNow APIs, Flow Designer)
• Excellent stakeholder management and communication skills

Preferred

• Telecom domain certifications
• Experience with large‑scale telecom transformations
• Knowledge of network lifecycle management and NOC operations

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 10+ years in enterprise software architecture and implementation

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