Mobilisation and Lettings Manager (Built to Rent)

About the Role

Mobilisation and Lettings Manager – London (Baker Street) (BTR)

Key Responsibilities

• Manage client relationships across small to large portfolios, delivering exceptional service throughout the lettings process.
• Lead mobilisation of portfolios and buildings, ensuring compliance with CDD and KYC requirements and accurate data onboarding.
• Develop and implement marketing, letting, and stock management strategies; conduct pricing exercises (ERVs) and obtain client approval.
• Supervise, mentor, and motivate junior team members, interns, and graduates to conduct viewings and negotiate transactions.
• Manage and compliantly close lettings, delivering a seamless client experience (including white‑label services where required).
• Produce and manage client reporting, including invoicing preparation, and oversee the collection of all initial monies for properties let.
• Monitor local market conditions, adjust strategies, maintain market knowledge, and present research findings professionally.
• Build relationships with clients and internal stakeholders, ensuring confidentiality and trust.
• Liaise with other departments and offices as required and communicate clearly to facilitate efficient lettings processes.
• Demonstrate proficiency in internal and client IT systems and keep updated knowledge of legislation, GDPR, and best practice compliance.
• Undertake any additional responsibilities delegated by the Partner.

Key Experience Required

• Minimum 3+ years’ experience in a similar role within the lettings market.
• Proven track record of successfully negotiating deals.
• Strong client relationship management skills.
• MARLA qualification (desirable, not essential).

Skills & Attributes

• Strong understanding of Renters’ Rights Act and its implications.
• Excellent written and numerical skills.
• Confident, enthusiastic, strong communication abilities.
• Demonstrable sales and negotiation capability.
• Team‑oriented, collaborative.

Additional Information

• Competitive salary.
• Location: Baker Street, London.

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