Delivery Manager

Digital – Delivery Manager

Rate: £506Clearance Required: BPSSDuration: 4 monthsLocation: Telford – 2 days on site

Responsibilities

• Facilitate and run team ceremonies:
• Standups (team self‑organises, Support person runs, DL sometimes helps keep on track)
• Demos/workshops (team self‑organises)
• Retrospectives
• Refinements and planning (usually led by the PO)
• Post‑Mortems/Security Incidents (if required)
• Orchestrating the pairing rotas and records
• Managing the Support rota (set up as recurring Google calendar events)
• Monitor team dynamics and facilitate engagement and review of the Team Charter and team processes
• Maintaining the DOG (timesheets) tracker for Consultants
• Attending the cross‑platform standup (Scrum of Scrums), providing updates to stakeholders and feeding back to the team
• Triaging Platform Support tickets (as per the Triage Rota)
• Communicating out the current state and intent of the team (e.g. drafting the monthly digest, supporting the PO at Platform Priorities)
• Onboarding/Off‑boarding new starters and leavers new team members
• Managing the requirements for team members through supplier agencies
• Managing access and permissions for the team
• Ensuring apprentices and permie engineers have a positive learning experience
• Line management and learning plans for HMRC Civil Servant team members (e.g. apprentices and industrial placements)
• Building and maintaining relationships with suppliers
• Coaching on appropriate tools for getting things done
• Solving problems, removing blockers and managing dependencies
• Running experiments on behalf of the team to support definition of work or process change
• Protecting the team from distractions and disturbances
• Maintaining team motivation and building team capability to deliver the roadmap
• Assisting the PO with:
• Writing stories
• Communicating with the team’s stakeholders
• Making judgement calls on priorities
• User research and representing the team’s customers
• Prioritising the backlog
• Establishing and maintaining the roadmap and vision for the team’s products
• Standing in when the PO is unavailable (arranging pre/post‑holiday handover)
• Attending DL CoP and collaborating with Platform DLs on continuous improvement initiatives

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