Credit Controller

Overview

NLB Solutions is working with a large business in Luton that is looking for a new credit controller to join the team. The role will suit someone looking for a first or second job in the area. It requires a desire to learn, grow and develop into this role and company. The role reports to a Supervisor who reports to a Credit Manager. With an excellent set of offices, parking and a settled team, this role is a chance to join a business that offers a career path. The business has a large head office team and setup that nurtures and develops new starters and helps them study and qualify in their chosen field after a probation period, with a solid manager and supervisor. It is a chance to start a promising career.

Duties

• Communicating with customers and ops team on account queries
• Regular customer contact by phone and email, developing relationships for more efficient and timely collection
• Implementing the debt collecting processes on aged debtors, including telephone and email activity
• Maintaining accurate and up-to-date customer details and account records
• Chasing and collecting overdue payments
• Using initiative to achieve targeted results, while promoting customer goodwill
• Making and suggesting adjustments to company spreadsheets/databases, handling basic queries and assisting in resolving any payment issues
• Assisting with sales invoicing and other tasks of the accounts team as required
• Processing and allocating unallocated payments as required

Person Spec

• Excellent knowledge of Microsoft Office package including Excel
• Must be proactive, forward-thinking, able to use own initiative and possess the ability to understand the needs and expectations of internal/external clients
• Excellent written and verbal communication skills; must be able to pay attention to detail with a high level of accuracy in work produced
• Must have good interpersonal skills with the ability to communicate in a clear and professional manner at all times
• Good organisational, time management skills with knowledge, understanding and ability to prioritise, plan and control own workloads
• Flexible, punctual and able to meet multiple deadlines on a daily basis
• Confident, enthusiastic and self-motivated
• Determination to succeed
• Enjoys and is able to work as part of a small team

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