Role Overview
Reporting to the Service Deliver Manager (ITAM), the Service Strategy & Governance Analyst will support the delivery of the corporate strategy by executing and tracking progress against a clear roadmap and operating plan. The role spans financials, people/manpower, sourcing partners, and improvement initiatives to develop required capabilities and increase performance across the business.
Key Outcomes
- Supports the Service Protection Manager (ITAM) in executing the corporate vision and strategy.
- Develops and maintains high‑level policies and procedures for Enterprise Services for governance and oversight.
- Works as part of a team to deliver operating plans aligned with the wider Technology operating plan, covering supply/manpower, financials, KPIs, capability development, improvement initiatives, and risks.
- Tracks and reports progress against the operating plan and roadmap, communicating and managing exceptions as required.
- Maintains a detailed operating model for the corporate function, defining functions, processes, toolsets, organisational structures, and appropriate sourcing models.
- Analyzes and reports on financial budgets and manpower plans to deliver services, ensuring alignment with agreed operating plans and regular reviews.
- Monitors and tracks Enterprise Services KPI’s, synergies, and cost‑saving targets.
- Assists in understanding and mapping the business value of services.
- Supports definition and embedding of a knowledge management strategy across corporate.
- Helps develop and implement a robust service portfolio management approach, managing new services, changes, and prioritisation of investments.
- Tracks future demand and assesses impacts as necessary.
- Plans and manages Service Strategy & Governance initiatives.
Skills & Experience
- Strong financial and commercial acumen with a grasp of P&L across multiple vendors and multi‑million‑pound budgets.
- Finance degree and/or at least 12 months of professional finance experience.
- Broad understanding of IT Service Management.
- Excellent written and verbal communication, presentation, and facilitation skills.
- Strong analytical skills and meticulous attention to detail.
- Collaborative and independent engagement with all levels of the organisation.
Qualifications
ITIL qualifications desirable.
Benefits
We offer 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance‑based bonus where applicable, private healthcare, and a range of flexible benefits including gym discounts, season ticket loans, and access to an employee discount portal.
Diversity & Inclusion
We are proud to be a Disability Confident Committed employer. Candidates with disabilities may apply under the Disability Confident Scheme; we will support you through the application process. We are committed to an inclusive workplace where all forms of difference are valued and provide reasonable adjustments for applicants with disabilities or neurodivergent needs.
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