Lending Servicing Specialist

Responsibilities

• Accurately book all corporate and commercial, and small business loans onto our banking platform
• Service and maintain our loan book throughout the duration of the loan term, such as overpayments, rate changes, fee taking, and product switches
• Disburse funds for residential mortgage drawdowns, mark limits for overdrafts and credit cards
• Reconcile residential mortgage fees and arrange payment for the bank’s supplier network
• Handle servicing queries which arise as part of the process of loan booking and marking limits
• Investigate and manage reconciliation queries on lending accounts and fee receipts
• Produce loan account statements, settlement figures, redemption statements and certificates of interest
• Produce documentation to facilitate the release of the bank’s security and update the bank’s security records as appropriate

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

Qualifications

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Understand the flow from credit sanction to drawdown Experience of banking back-office processes, e.g., data inputs and in particular keying into a banking platform
• Knowledge of facility documentation, able to review and interpret basic terms, structures and security
• Understanding of lending products such as loans, overdrafts and credit cards
• Experience supporting security releases, redemptions, and money movement processing
• You will have Microsoft Office skills, to include Excel at a competent level At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Benefits

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

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