About the role
We are looking for an experienced, skilled, and committed Assessment and Enablement Officer with experience in adult social care to join Social Care Direct. Social Care Direct is a “front door” to Adult Social Services and the first point of contact for all initial enquiries about social care. The work in the team comprises short‑term interventions, mainly over the phone, therefore identifying the presenting query as early as possible is essential in providing good quality social care. Putting the person at the heart of the assessment and involving their families, friends and communities helps improve their lives and helps them meet their goals. You will assess and review the care and support they have and advise where they can access information, support and advocacy so that they have the maximum opportunity to regain their independence or become less dependent on other people or services.
About you
- Understanding of the Member/Officer interface in the context of the role.
- Clear understanding of social and health care within the community.
- Ability to assess and record eligible and non‑eligible needs by drawing on evidence‑based practice to inform your response.
- Understanding of Social Care legislation, guidance and practice relevant to service users and carers.
Responsibilities
- Answering and processing phone calls.
- Replying and processing emails from a generic team mailbox.
- Carrying out case work on allocated cases.
What we offer
- 31 days annual leave, plus public and bank holidays.
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in retirement together with security for your dependents.
- Work‑life balance options may include hybrid working, flexitime, job share, home working, part‑time.
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more.
- Broad range of payroll benefits including cycle‑to‑work, eye care vouchers, travel and gym membership.
- Excellent training and development opportunities.
- Employee well‑being training programs including confidential employee assistance.
Equality, diversity and inclusion
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures. To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. Barnet Council embraces all forms of flexible working and is committed to offering employees a healthy work‑life balance. Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities and will make reasonable adjustments to support disabled applicants and those with health conditions throughout the recruitment process.
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