Quality Investigator & Root Cause Analyst (Night Shift)

Overview

We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.

Schedule & Pay

Schedule: 4 nights on, 4 nights off (7 PM – 7 AM).

Pay: £17.19 per hour.

Role Summary

Perform hands‑on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.

No experience? No problem: if you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won’t just be checking boxes; you’ll be performing deep‑dive investigations.

Key Responsibilities

• Meticulously examine customer‑returned devices. Use technical tools and logic to determine exactly why a product didn’t perform as expected.
• Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
• Participate in “Continuous Improvement” projects. Findings directly influence how we update and enhance our manufacturing processes.
• Share insights with local and international teams to ensure corrective actions are taken across the organisation.
• Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.

Qualifications & Skills

• Logical thinker who enjoys getting to the bottom of things.
• Analytical & Methodical: a “detective” mindset; enjoy breaking down problems and following evidence to a conclusion.
• Documentation Focused: comfortable following strict protocols and keeping precise records.
• IT Literate: proficient in Microsoft Office (specifically Word and Excel) and can learn new data‑tracking software quickly.
• Strong Communicator: able to explain complex technical issues clearly, both in writing and in person.
• Secondary education completed (Maths and English essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus but not required.

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