Help Desk Admin

Reference: SBADMIN_1777974514

Posted: May 5, 2026

We are currently looking for a reliable and professional Help Desk Administrator to join a busy and fast paced team.

This role will be the first point of contact for incoming calls, so strong communication skills and a confident telephone manner are essential. You’ll be responsible for handling customer queries, logging information accurately, and ensuring a high level of service is delivered at all times.

Key Responsibilities

• Answering incoming call and responding to customer enquiries
• Providing a professional and friendly first point of contact
• Logging and updating information on internal systems
• Coordinating with internal teams to resolve queries
• General administrative duties to support help desk function

Requirements

• Previous experience in an admin or help desk role preferred
• Strong telephone manner and customer service skills
• Organised, with good attention to detail
• Ability to work in a fast paced environment
• Confident using basic IT systems

What’s on offer

• Competitive salary of £28,000 – £30,000
• Supportive team environment
• Opportunity to grow within the business

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