Audio Visual Technician

We’re looking for an AV Technical Support Engineer. This is a hands-on, field-based role covering AV/VC support, troubleshooting, and installation support across multiple customer sites.

You’ll take ownership of technical issues from initial report through to resolution, while also supporting live projects and installations.

Key responsibilities

• Attending customer sites across the UK and Europe to diagnose and resolve AV/VC issues
• Carrying out investigations, fault-finding, PMVs, and installation support where required
• Owning support tickets from receipt through to full resolution
• Keeping customers updated on progress throughout the lifecycle of issues
• Updating and maintaining the service desk system accurately
• Testing, configuring, and preparing AV equipment for deployment
• Supporting installation teams with AV/VC project delivery
• Working directly with clients to help deliver suitable technical solutions
• Working flexible hours where required (early starts, late finishes, occasional overnight stays UK & abroad – all expenses covered)

What we’re looking for

• Previous experience in AV/VC support across multiple sites
• Strong knowledge of AV systems such as Crestron, Poly, Shure, and display technologies
• Comfortable working independently and taking full ownership of issues
• Methodical, proactive approach to troubleshooting and problem-solving
• Basic understanding of Microsoft 365, admin, and licensing (desirable)
• Full clean UK driving licence (essential)
• Flexible, hands-on, “can-do” attitude with willingness to travel regularly

Package

• 25 days holiday + bank holidays
• Company van (may be provided)
• All travel and overnight expenses covered

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