Cooper Solutions | Part of PIB Group – The Role: Technical Account Manager – Automotive Software
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believes that our people are at the heart of everything we do. We strive to create a supportive environment where colleagues can enjoy work, keep learning, and make a real difference for our customers.
We are looking for a Technical Account Manager to support our automotive clients through high quality product support, training, and implementation – with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you’ll fit right in with our established, well regarded team.
What you’ll be doing
- Build strong client relationships – serve as the key contact for allocated accounts, supporting strategy, conducting reviews, and delivering occasional on site training to drive adoption and growth.
- Provide day to day product support across key systems, handling configuration changes, new business setup, onboarding, and query management with speed and care.
- Deliver product training and rollout – drawing on client feedback and data to maximise user adoption, shape recommendations, and contribute to ongoing product development.
What we’re looking for
- Experience in product support, customer success, or account management (ideally in software or SaaS), with confidence communicating technical concepts to non technical audiences.
- Strong organisation, problem solving and data skills, with the ability to manage multiple client priorities and surface meaningful insights.
- Familiarity with Keyloop, Pinnacle, or other DMS automotive retail software or exposure to BI reporting tools is desirable but not essential.
- May be required to occasionally travel to client sites across the UK for training, rollouts and key meetings; therefore a full, clean UK driving licence and flexible approach to travel is essential.
What You Will Get
- A competitive salary and highly attractive bonus & benefits package.
- Hybrid working pattern – typically 1/2 days per week working in our Barford office.
- Exposure to leading automotive dealer groups and industry leading products.
- Ongoing training and development on our products and account management skills.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
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