Field Service Engineer
Location: Campsie/Farlough (Worldwide Travel)
Reporting to: Customer Services Manager – Environmental Product Support (EPS)
We are passionate about producing equipment that helps improve the lives of people around the world. This role offers the opportunity to be part of a rapidly growing department that supports our global dealer network.
About the Role
In this role you will deliver high‑quality technical support and service excellence, ensuring product reliability and dealer success. You will be hands‑on in tackling real‑world challenges and providing practical technical assistance across our product range.
Key Duties & Responsibilities
- Provide technical support and guidance to the global dealer network across service, warranty, and product‑related queries.
- Travel internationally to support dealer activities, including commissioning, diagnostics, and occasional training.
- Investigate, diagnose, and resolve technical issues in a timely and effective manner, minimizing customer disruption.
- Work closely with Product Group Engineering and Quality teams to feedback field issues and support continuous product improvement.
- Contribute to the development and validation of performance and test criteria for new products and product enhancements.
- Maintain high standards of documentation, reporting, and communication.
Qualifications & Experience
- Relevant service experience, ideally within heavy manufacturing or mobile equipment.
- Strong mechanical and electrical maintenance background.
- Working knowledge of diesel‑hydraulic and electro‑hydraulic systems.
- Ability to interpret technical drawings, schematics, and service documentation.
- Proficiency in Microsoft Office applications.
- Full, clean driving license and valid passport.
Key Competencies
- Customer Focus – committed to delivering a high‑quality customer experience and resolving issues effectively.
- Technical Expertise – strong diagnostic capability with a methodical approach to problem‑solving.
- Collaboration – work effectively across teams and functions to achieve shared outcomes.
- Communication – clear and professional communication, both written and verbal, across all levels.
- Adaptability – able to manage changing priorities and operate effectively in a changing environment.
- Ownership & Accountability – takes responsibility for outcomes and drives issues through to resolution.
- Relationship Management – builds strong, credible relationships with dealers and internal team members.
Benefits
- Competitive salary and comprehensive total compensation package.
- Free health care for you and your dependents.
- Contributory pension scheme.
- Life assurance cover.
- Employee Stock Purchase Plan.
- Free car‑parking.
- Cash rewards via the ‘Refer a Friend’ scheme.
- Access to global learning and development programs.
We are an equal‑opportunity employer. All employees and applicants receive employment decisions based on merit and are protected from discrimination on the basis of race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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