Platform Operations Engineer

Requirements

• Commercial experience in an infrastructure operations, DevOps, SRE or platform support role
• Hands‑on experience operating AWS‑based environments
• Strong troubleshooting skills across Linux systems, networking, DNS and cloud services
• Experience participating in incident response and on‑call rotations
• Familiarity with deployment tooling and configuration management systems
• Ability to work calmly and methodically during high‑severity incidents
• Clear communication skills and a collaborative approach to problem solving

What the job involves

• Plentific is looking for a Platform Operations Engineer to ensure the reliability, availability and day‑to‑day operation of its cloud infrastructure and deployment platforms
• This role is run and reliability‑focused, owning break‑fix, incident response and operational support while working closely with the DevOps Platform team to continuously reduce failure rates and recovery times
• Own day‑to‑day operational support of production and non‑production environments across Portal/ESB and SaaS platforms
• Act as a primary responder for infrastructure‑related incidents, participating in P1/P2 escalations and coordinated incident response
• Perform break‑fix activities including deployment failures, infrastructure outages, configuration errors and data recovery from backups
• Maintain and execute operational runbooks and incident playbooks
• Support existing automation tooling (e.g. Ansible playbooks, deployment pipelines), escalating design improvements to the DevOps Platform team where required
• Monitor system health using existing observability tools, responding to alerts and identifying recurring failure patterns
• Work with engineering teams to diagnose infrastructure versus application‑level issues and route appropriately
• Support security and compliance operational tasks, including access reviews, asset inventories and incident response support
• Contribute to post‑incident reviews and continuous improvement initiatives

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