Field Service Engineer

Requirements

• This role is ideal for someone who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe
• 1–4 years’ experience in a hands‑on engineering or technical support role
• Experience working with electromechanical, optical, or electronic systems (can be early‑career exposure)
• Practical troubleshooting mindset
• Comfortable using tools and working directly with hardware
• Strong attention to detail and documentation discipline
• Confident communicator with customers and internal teams
• Willingness to travel across the UK and Europe
• High energy, proactive attitude, and willingness to support where needed
• (Desirable) Experience in scientific instrumentation, microscopy, biomedical, or similar environments
• (Desirable) Experience in a Field Service or technical support role

What the job involves

• At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life
• Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge
• This is a practical, hands‑on role focused on customer‑facing field service support
• This could be a great opportunity for someone looking to continue to build upon their existing experience in a field‑based role, or for someone wanting to get experience in a field‑based role for the first time
• The position is split approximately 50% field‑based travel and 50% on‑site troubleshooting and repair work from our Oxford labs
• You will be contributing to high‑quality product delivery whilst combining regular hands‑on technical work, customer interaction, and collaboration across Operations
• Perform on‑site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
• Travel to customer sites across the UK and Europe
• Support system installations and basic technical training where required
• Perform in‑house troubleshooting and repairs from our Oxford labs
• Accurately document repairs and service activity in internal systems
• Work with senior engineers to investigate recurring issues
• Provide professional, clear communication to customers during service activities

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