Service Engineer

Overview

At Hall & Kay, we deliver complex fire protection and security solutions across the UK. We are seeking a highly experienced Security Systems Service Engineer to deliver high‑quality maintenance, troubleshooting, and customer service for our intruder alarm, CCTV, and access control systems.

Responsibilities

• Plan and execute annual maintenance, including reactive responses, for security systems.
• Prioritise jobs, manage time efficiently, and complete accurate work reports.
• Provide excellent customer service and maintain effective relationships with internal and external customers.
• Respond to stand‑by / call‑out duties as required.

Qualifications

• Experience within the Electronic Security industry.
• Knowledge of IP‑based networks and security systems.
• Full UK driving licence.
• Ability to lift and climb ladders.
• Problem‑solving skills and strong communication abilities.
• Experience in a customer‑facing environment.
• Relevant qualifications (18th edition, NVQ, City & Guilds, BTEC) desirable but not essential.

Benefits

• Competitive and negotiable salary based on experience.
• 25 days holiday plus bank holidays.
• Contributory company pension scheme.
• Life Assurance Company Van.
• 40 hours per week, 8am–5pm, plus call‑out/stand‑by.

Location

On‑site – London, GBR

Background Checks

A basic or enhanced DBS check is required for all candidates.

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