Field Service Team Leader

We are currently looking for a Field Service Team Leader to cover a location based from the Warrington depot. The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.

Responsibilities

• P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
• P1/P2 Customer Accident Inspections/Investigations and associated report provision
• P3 Engineer accident investigation – application of appropriate corrective action, accident reduction initiatives
• Adherence to both company and customer SHE policies and procedures
• SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion)
• Engineer performance management – team ethic/KPI’s, continuous improvement
• First level technical escalation & on-site assistance
• Service team skills – engineer engagement, retention, coaching and development to include training needs identification
• Manage engineering coverage in the team – including absence reporting, first line authorisation of holidays etc.
• Team operational KPI performance to target – Productivity, Response, First time fix, Servicing.
• Assist with Engineer appraisals and JLR site audits as required.

Tasks and Qualifications

• Team meetings – Participate in the communication of business objectives and performance against both goals and targets
• Engineer management/designation to suit requirements
• Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)
• New starter integration, probationary management and development/mentoring
• First level operational escalation to Management team and Admin.
• WIP management – job and service completion (including appropriate document completion)
• Engineer absence management -Carry out RTW in absence of management team
• Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload/breakdowns.

#J-18808-Ljbffr…