Senior Consultant – BMC Helix ITSM Implementations

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ITSMSeniorSystemsAdministrator-2YearFixedTermContract

As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Systems Administrator to support us with our upcoming projects.

Key Duties

• Support the due diligence process, analysis, design and transition phases for migration from ServiceNow to BMC Helix ITSM.
• Support the analysis, technical and functional design, as well as future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
• Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
• Identify and document all relevant processes, configurations, customizations, and integrations.
• Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
• Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
• Assess potential risks, technical challenges, and dependencies involved in the migration.
• Deliver clear documentation and strategic recommendations to inform decision‑making and planning.

Qualifications

• Experience as an IT Systems Integrator delivering complex BMC Helix ITSM deployments, preferably within consulting or project‑based environments.
• Strong knowledge in implementation, configuration, customization and development of BMC Helix ITSM based on ARSystem and BMC Helix Innovation Suite.
• Strong expertise in BMC Helix ITSM – hands‑on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
• Knowledge of BMC Helix deployment in on‑prem/saaS environments using a container‑based approach.
• Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
• Proven experience in due diligence, discovery, or ITSM migrations.
• Strong interpersonal and communication skills – ability to engage effectively with both technical and non‑technical stakeholders.
• Skilled in gathering undocumented knowledge through interviews and workshops.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

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