Please note: This is a hybrid role based out of our London office; 3 days per week in the office is expected. Office location: close to Old Street Station.
What you’ll do
- Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants, acting as an extension of their teams to help them achieve subscription‑led growth
- Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to merchants’ business goals
- Advise merchants on strategic use of both new and existing features by deeply understanding the platform and tying adoption to measurable business outcomes
- Act as a product expert, helping merchants understand, prioritize, and apply platform capabilities to unlock growth and optimize the subscriber journey
- Champion merchant needs across internal teams, collaborating cross‑functionally to surface insights and deliver impactful solutions
- Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to merchant operations
- Own escalations and critical requests, driving resolution paths that enhance efficiency and optimize platform usage
- Collaborate with peers to share learnings, co‑create solutions, and continuously raise the bar for merchant success
- Facilitate QBRs and EBRs to surface key results, uncover growth levers, and ensure future plans are anchored in business goals
- Maintain a deep understanding of your portfolio, regularly tracking key metrics and sharing meaningful updates with stakeholders
What you’ll bring
- Ability to work at least 3 days/week in our London office
- 3‑5 years of experience managing Enterprise SaaS accounts in a fast‑paced, technology‑driven company
- A consultative mindset and proven track record of supporting strategic, high‑touch accounts
- Experience managing accounts within e‑commerce and a passion for the industry
- Excellent relationship management, communication, and negotiation skills
- Strategic thinking with the ability to translate goals into actionable, scalable plans
- A sense of urgency and desire to go above and beyond to provide solutions for our customers
- Resourcefulness: you’ll figure out what needs to be done and find ways to make it happen
- Desire to make a meaningful impact at a high‑growth company
- Practical, solutions‑oriented approach to navigating ambiguity or unexpected challenges
- Strong oral, written, and interpersonal communication skills, and the ability to communicate to both technical and non‑technical audiences
- Highly proficient with MS Excel, CSV
- Bachelor’s degree or equivalent experience desired
Compensation
Recharge’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.
- Salary range in the UK: £84,705.88 GBP – £105,882.35 GBP
Benefits at a Glance
- Medical, dental and vision plans
- Retirement plan with employer contribution
- Flexible Time Off
- Paid Parental Leave
- Monthly Remote Life and Merchant stipends
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
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