Pay Range: £13.45
Job Role
Test Centre Associate – Workington
What’s in it for you?
Long term employment stability and the satisfaction of assisting people at a key moment in their lives.
Responsibilities
- Providing a high level of customer service
- Checking candidates ID documents and booking them in on the system
- Ensuring the integrity and security of tests are maintained
- Supervision and invigilation of tests
- Explaining the test process to candidates and supporting with other queries
- Reviewing tests and test centre scheduled
- Performing daily test centre opening and closing procedures
- Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
- Handling and reporting incidents that could impact candidate testing
Work Schedule
This Workington Theory Test Centre usually opens three days per week (Monday, Wednesday, Saturday) subject to demand. The ideal candidate must be available on all operating days.
- Mornings – 8.30am to 1pm/2pm
- Afternoons – 12.30pm/1pm to 5.30pm/6.30pm
- Full day – 8.30am to 5.30pm/6.30pm
- Evenings – 4.30pm/5pm to 8.30pm/9.30pm
- Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm
Qualifications
- A full UK driving licence (although driving will not be required for all locations)
- Significant demonstrable experience in providing high-quality customer service
- Excellent attention to detail and accuracy
- The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities
- Experience in working with diverse customer groups
- Excellent judgement and decision-making skills
- Flexibility in working hours and days, including evenings and Saturday
- The ability to remain calm and deal with confrontational candidates in a professional manner
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less‑favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Please note that the deadline for internal applicants for this role is 2nd June 2026.
Contact
Phone: 0333 2408490
Email: rinp.ma@reed.com
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