Customer Service Associate

We are seeking a proactive and customer-focused Customer Services Associate to join our front‑of‑house team. This is a pivotal role within the building, ensuring residents receive an exceptional level of service while supporting the smooth day‑to‑day management of the site.

• Salary: £27,000 per annum
• Working Hours: Monday – Friday, plus 1 Saturday in every 3

Key Responsibilities

• Provide an excellent front‑line service including meet & greet, reception duties, parcel handling, inspections, lettings viewings and general resident support.
• Ensure a seamless move‑in and move‑out experience including property checks.
• Handle resident enquiries and complaints, escalating where necessary.
• Support the delivery of high‑quality services across both front and back of house operations, including amenity space management, tenancy administration and unit management.
• Assist in organising and hosting resident events, ensuring they are promoted effectively via social media and other channels.

About You

• Previous experience within customer service, hospitality, travel & tourism or residential property environments is essential.
• Experience within Build‑to‑Rent (BTR) or Purpose‑Built Student Accommodation (PBSA) environments is highly desirable.
• Strong communication skills with excellent written and spoken English.
• Demonstrable ability to deliver high levels of customer service.

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