Job Title
Transformation Manager – Fraud
Location
Leicester, London or Bexhill (Hybrid)
About the Role
As our Transformation Manager in Fraud, you’ll be a strategic change leader, driving end‑to‑end transformation that delivers real impact faster, smarter and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross‑functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Key Responsibilities
- Lead cross‑functional delivery teams to deliver complex transformation initiatives end‑to‑end from concept, technical delivery and operational adoption.
- Lead on journey design (systems, tools, processes) in service of the business strategic objectives and safeguarding customer and regulatory outcomes.
- Drive delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track.
- Champion a test‑and‑learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback.
- Leverage digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation.
- Define and shape business requirements and success measures in partnership with Operational, Commercial and Supplier teams.
Qualifications & Experience
- Proven experience delivering operational transformation, process improvements or change initiatives within insurance (or similarly regulated environments).
- Proven experience scoping and delivering large technology‑enabled/digital and commercial programmes of work end‑to‑end, influencing senior stakeholders.
- Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans.
- Demonstrable experience building and presenting business cases independently with clear benefits and ROI modelling.
- Experience leading and delivering multiple types of transformation plans aligned to strategic priorities.
Interview Process
- Recruiter screening call.
- 1st stage interview with hiring leader.
- 2nd interview with hiring leader’s leader.
Benefits
- Competitive salary plus £5,000 car allowance.
- No sponsorship available for this role.
- Flexible hybrid working.
- Annual performance bonus scheme.
- Private medical insurance for Band 4 colleagues.
- Life assurance cover (4× salary), income protection at no extra cost, and matched pension contributions up to 10%.
- Financial wellbeing benefits – discounts, cashback, free independent mortgage advice and access to financial wellbeing support.
- Mental wellbeing programme (thrive app, 24/7 colleague assistance, in‑house mental health first aiders, support groups).
- 27 days annual leave plus bank holidays with option to buy or sell a week.
- Health‑care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, social events.
Disability Confident Employment
We are a Disability Confident employer and are committed to ensuring our recruitment processes are fully inclusive. We welcome applications through the Disability Confident Scheme.
Equal Opportunities
Hastings Group is an equal‑opportunity employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
We conduct thorough referencing, including credit and criminal checks.
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