We are seeking an experienced and motivated individual to lead the development and implementation of North Tyneside Council’s approach to tackling condensation, damp and mould across our 14,000-home housing portfolio.
This is a key leadership role where you will manage a dedicated team responsible for surveying, diagnosing and delivering a wide range of repairs and improvements within residents’ homes across the borough.
You will play a vital role in ensuring we provide a high-quality, customer-focused service, driving improvements in property conditions while supporting residents and maintaining our commitment to excellent service delivery.
What You’ll Be Doing
- Leading and managing a specialist team delivering condensation, damp and mould surveys, repairs, and improvements
- Overseeing day‑to‑day service delivery to ensure high standards of quality and performance
- Driving service improvements and implementing proactive approaches to prevent issues at source
- Managing budgets and performance in line with key targets and council priorities
- Ensuring a strong focus on customer satisfaction and positive resident outcomes
The Successful Candidate
You will be a proactive and solutions‑focused professional who can take ownership of service delivery and inspire others to achieve results.
- Hold relevant qualifications and/or have significant experience in housing, property maintenance, or a related field
- Ideally have experience working within a social housing environmentDemonstrate strong leadership and people‑management skills
- Have experience of managing budgets and delivering against performance measures
- Be confident in solving problems and driving continuous improvement
- Have a good working knowledge of Health and Safety legislation and a strong commitment to safe working practices
Contact
- Dave Melia – Service Manager, dave.melia@northtyneside.gov.uk
- Tony Ormston – Service Delivery Manager, tony.ormston@northtyneside.gov.uk
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
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