Customer Service Coordinator

Customer Service Coordinator

Location: Leeds

Employment Type: Permanent

Hybrid Scheduler: Set rota for in-office and work-from-home days

Summary: We’re currently looking to recruit a Customer Service Coordinator to play a key role and help power our team forward by managing all work requests, billing and project assistance. We’re ideally seeking individuals who are super organised and great at problem solving while providing excellent customer service to our clients.

Key Deliverables

• Resolve complex customer issues and reach mutually beneficial solutions
• Use problem‑solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible
• Raise PO’s and check orders
• Manage multiple projects simultaneously
• Collate required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines
• Be the point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and record the information

Qualifications & Experience

• Previously been in a Client Coordinator/Customer Service role
• Working knowledge of Network Services e.g. Ethernet, DIA circuits, etc.
• Experience working within the Telecom or IT Managed Services industry
• Knowledge in circuits provisioning, ordering and delivery
• Proven experience in Cloud and carrier monthly billing
• Ability to effectively manage multiple tasks simultaneously and be comfortable working under pressure and at pace
• Excellent communication and customer‑care skills
• Previous experience using MS Office packages, mostly Excel and Word
• Working knowledge of UCASS, CCass, Webex would be beneficial

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